I had these gentlemen come and inspect our future home a couple of months ago. I was impressed that they sent 2 people to do the inspection! The inspector often pulled me aside and explained to me what he was seeing and what he would include in the report. I would describe them as thorough, professional, and fast on followup. We had our report generated very quickly, and we were able to work with the homeowners in good time to have things repaired. I even felt great about recommending them to a buddy at work. You should feel good about calling these guys.
Do NOT hire this inspector! While testing the GFCI breaker to see if it trips, when it did this inspector said none of the breakers in the rest of the house worked. He couldn't figure out how to turn on overhead lights... that had a switch?!? Among several others things i.e. Roof, plumbing etc both of which are brand new and fixed by licensed well known contractors within the last month. Just beware.
Bentley and Associates is probably the most unprofessional and uncaring company I have ever personally dealt with. From our inspector Scott and up to the owners Donnie and Susan Bentley, it came across as if we didn't matter as clients at all. We trusted out realtor and Scott to protect us from the seller when buying our first home. During the inspection, my wife and I had to point out problems that Scott was overlooking. Scott missed many major issues from water piping and valves, to holes in a bathtub, and down to unwired outlets and lights. Our most pressing issue was that he reported our main water shut off in the house. When needing to complete repairs after purchase, we turned that knob resulting in water damage to our bonus room as well as flood our garage. The pipe ended in the ceiling and was clearly visible and corroded on top of the insulation. We called Scott immediately to find out why it was missed and he laughed at us for turning the knob and became very disrespectful and rude. He ended up hanging up on us so we decided to call Donnie, the other owner of Bentley and Assoc., to discuss the issue. He only returned our calls after we left multiple messages and our realtor contacted him directly. It came across as if he didn't care how his inspectors treat others and only offered to refund the inspection, not for any of the other problems or damages caused as a result of incomplete inspection. We asked if we could contact him again once we found out the cost of fixing damages and missed items, to which he accepted. Due to the pertinence of the issues and the fact that we couldn't fully use our home without repairs, we had a contractor and electrician come out fix items and give estimates.We called at least twice a week and emailed 5 times over a 2 month period with NO response. We finally contacted the office and were put in touch with Susan, Donnie's wife. The items that we had the contractor and electrician repair before settling with Bentley, per our contract, wouldn't be reimbursed even though they should have been and were liable per our contract. On probably the 4th call we made and someone answered, Susan stated that "you should have done your own inspection of the house before you signed". Being first time buyers, we didn't know someone who is a "trained professional" would miss so many things they are required to inspect by law. Even had we been able to access the house and inspect ourselves, we wouldn't have any validity behind claims unless we paid someone again to come inspect the house and write a report, which is already what we had already paid Scott to do! After going back and forth with Susan for months and getting quotes, she would only agree to reimburse some of the issues and we still ended up paying over 3k in repairs for items that should have been found on inspection. Bentley and Associates made our first home buying experience awful and I hope no one else has to go through what we did with this company. They will blame the buyer of the house for their mistakes and only care about how much money they can get. Next time we will go with another inspector who takes pride in their work and doesn't require a threat of legal help or contacting the state licensing board to resolve such ridiculous issues.
Donny installed a Radon mitigation system in my home. He was on time and cleaned everything up like new again when he left. He has a great knowledge of all systems of the home. I highly recommend him for any home repair or inspection.
We had a great experience with Donnie, Susan, and Bentley Associates. They were punctual and professional, worked with our busy schedules, even met us on the weekend, and able to accommodate our needs to inspect a log cabin. Donnie was knowledgeable and helpful pointing out issues with the property, as well as provided solutions and expertise in their resolution. Thanks for all your assistance!!
Bentley Associates Llc Home Inspection Services is a US Real Estate Agency based in Loudon, Tennessee. Bentley Associates Llc Home Inspection Services is located at 6683 Poplar Springs Rd, Loudon, TN 37774, USA.
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